Terms of service

These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or placing an order with us, you agree to these Terms. Please read them carefully.

1. Acceptance of Terms

By using hamzonemart.com (the “Site”), you confirm that you are at least 18 years old or accessing it under the supervision of a parent or guardian. Your use of the Site constitutes your agreement to these Terms and our Privacy Policy.

2. Changes to Terms

We may update these Terms at any time. When changes are made, we’ll post the revised Terms on our Site with a new “Last Updated” date. Continued use after updates means you accept the new Terms.

3. Account Registration

  • To place an order, you may be asked to create an account.

  • You agree to provide accurate, current, and complete information.

  • You are responsible for safeguarding your password and for all activities under your account.

4. Use of Services

  • You may use our Site and services only for lawful purposes and in compliance with these Terms.

  • Prohibited activities include fraud, abuse, interference with our systems, or any activity that violates applicable laws.

5. Product Information

  • We strive to display accurate product descriptions, images, and pricing.

  • Prices and availability are subject to change without notice.

  • In the event of an error (e.g., pricing, description), we reserve the right to cancel or refuse any order.

6. Orders & Payment

  • All orders are subject to acceptance and availability.

  • We accept major credit cards and other payment methods as displayed on the Site.

  • Payment authorization may take up to 3 business days.

  • You warrant that you are authorized to use the chosen payment method.

7. Shipping & Handling

  • We ship exclusively within the UAE.

  • Please refer to our Shipping & Handling policy for delivery timeframes, tracking, and special instructions.

8. Returns & Exchanges

  • All sales are final. Exchanges are permitted within 10 days of purchase (see our Return & Exchanges policy for details).

  • Customized or used items are not eligible for exchange.

9. Intellectual Property

  • All content on the Site—including text, graphics, logos, images, and software—is the property of Hamzone Mart or its licensors.

  • You may not reproduce, distribute, or create derivative works without our express written consent.

10. User Conduct & Content

  • If you post reviews, comments, or other content, you grant us a non‑exclusive, royalty‑free, worldwide license to use, modify, and display that content.

  • You agree not to post anything unlawful, defamatory, or infringing on third‑party rights.

11. Disclaimer of Warranties

  • The Site and all products are provided “as is” and “as available,” without warranties of any kind, either express or implied.

  • We do not guarantee uninterrupted or error‑free service.

12. Limitation of Liability

  • To the fullest extent permitted by law, Hamzone Mart and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products.

13. Indemnification

You agree to indemnify and hold Hamzone Mart, its officers, directors, and employees harmless from any claim or demand, including legal fees, arising out of your breach of these Terms or your violation of any law or third‑party rights.

14. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of the United Arab Emirates.

  • Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15. Contact Us

If you have questions or concerns about these Terms, please reach out to us:

Thank you for shopping with Hamzone Mart. We value your trust and are committed to delivering the best possible experience.